FAQ

Find answers to common questions and solutions to frequent issues in our FAQ section. We’ve compiled helpful information to assist you with our services, processes, and support. Browse through our FAQs to quickly get the answers you need, or contact us directly if you require further assistance.
What are Managed Services?

SIAX believes that a good starting point of any managed services conversation is to agree just what managed services are. There are various definitions in the public domain, which touch on many aspects of “managed services”. Just as important as the definition of Managed Services, is defining the importance and benefits of Managed Services to your organisation.

At SIAX Computing Solutions our definition of Managed Services is:

“Paid to Operate” – Service or collection of services designed to assist a business manage their technology environment on an ongoing basis. It is the practice of transferring day-to-day I.T related management responsibility as a strategic method for improved effective and efficient operations.

SIAX Computing Solutions offers a combination of personalised service, technical expertise, and innovative solutions that can help your business thrive in today’s competitive environment. Their dedication to customer success and their broad range of services makes them a strong partner for any organization looking to enhance their IT capabilities.

Choosing SIAX Computing Solutions for your IT needs can be a strategic decision for a variety of compelling reasons:

Customized Solutions for Unique Needs: SIAX Computing Solutions excels in providing tailored IT solutions that align with your specific business goals and challenges. Whether you need bespoke software development, cloud integration, or advanced cybersecurity measures, their team works closely with you to design and implement solutions that fit your exact requirements.

Expertise and Innovation: With a team of highly skilled professionals who are experts in their respective fields, SIAX Computing Solutions brings a wealth of experience and innovative thinking to every project. They leverage the latest technologies and methodologies to ensure that their solutions are not only effective but also forward-thinking, helping you stay ahead in a rapidly evolving digital landscape.

Comprehensive Range of Services: SIAX offers a broad spectrum of services, from IT consulting and infrastructure management to software development and data analytics. This comprehensive approach allows for seamless integration and management of your IT systems, reducing complexity and ensuring that all your technology needs are met under one roof.

Commitment to Customer Success: Customer satisfaction is a core focus for SIAX Computing Solutions. Their commitment to delivering exceptional service is evident in their proactive approach to support and problem-solving. They strive to build lasting relationships with their clients by understanding their unique needs and providing responsive, reliable support.

Proven Track Record: SIAX has a strong track record of successful projects and satisfied clients. Their portfolio of case studies and testimonials highlights their ability to deliver results that meet or exceed expectations. This proven reliability gives you confidence in their ability to handle your IT challenges effectively.

Cost-Effective Solutions: By combining high-quality services with competitive pricing, SIAX Computing Solutions offers great value for your investment. They work to optimize your IT expenditures while delivering robust solutions that drive business growth and efficiency.

Focus on Security and Compliance: In an era of increasing cybersecurity threats, SIAX prioritizes the protection of your data and systems. Their solutions incorporate best practices for security and compliance, ensuring that your IT infrastructure is secure and adheres to relevant regulations.

Scalable and Future-Proof Solutions: SIAX Computing Solutions designs systems and solutions that are scalable and adaptable, allowing your IT infrastructure to grow alongside your business. This future-proof approach ensures that your technology investments remain relevant and effective as your needs evolve.

Great managed services help you solve or avoid a problem, reach an aspiration or goal, or gain insight. SIAX’s Managed Services Offering does all three—our suite of offerings allows you to focus on growing and understanding new possibilities for your business, rather than assuming the ongoing responsibilities for managing your I.T.

Our
Essentials packages provide you with monitoring, maintenance and alerting and you can simply call us when you need us or include a set number of hours per month.

With our
Fusion package you will receive the Essentials inclusions plus unlimited onsite and remote support for everything covered within your agreement – at a fixed monthly price.

With optional services available for both packages, how you tailor your I.T. support is completely up to you.

Simply, it allows our clients to focus on running their business without having to concern themselves with the headaches of technology. In effect, SIAX assumes the accountability and responsibility of your I.T, whilst delivering outcomes at a defined price.

Our suite of offerings allows you to focus on growing and understanding new possibilities for your business, rather than assuming the ongoing responsibilities for managing your I.T.

At SIAX Computing Solutions we believe you should have a choice…. a choice in how your support is delivered!

The SIAX Managed Services platform better aligns with your businesses I.T requirements.  The subscription model and ability to customise by adding or deleting devices from the MSA coverage, enables your organization to meet seasonal demand without over capitalising.

SIAX’s tools, increased automation and levels of technical service will drive your staff to be more efficient and improve business performance.

SIAX’s Managed Services platform offers monitoring, alerting and proactive management of your I.T infrastructure all at one fixed price per month, therefore eliminating the financial burden of capital spending.

SIAX offers expert cloud migration and management services to ensure a smooth and efficient transition to the cloud. We handle everything from planning and migration to optimization and ongoing support. Our solutions are designed to be scalable, secure, and tailored to your specific business needs, ensuring minimal disruption and maximum benefit.

SIAX prioritizes the security of your IT infrastructure with a comprehensive approach that includes proactive threat management, robust data protection, firewall and network security, regular vulnerability assessments, and reliable backup and disaster recovery solutions. Our goal is to safeguard your data and ensure business continuity, allowing you to focus on your core operations with peace of mind.

Need Help? Reach Out to Our Support Team

Need immediate support or have a question? Our skilled support team is ready to help you with any technical or service-related issues. Submit your request now, and we’ll ensure a quick and efficient resolution to keep your business running smoothly. We’re committed to providing you with exceptional service and support.

1300 799 928